Refund policy

Because many of our products are food and/or ingestible goods, and to protect customer safety and product integrity, all sales are final and we do not accept returns or exchanges.


That said, if there is any issue with your order, we will work with you to make it right as described below.

 

 

 

All Sales Final (No Returns)

 


For health, safety, and quality control reasons, we cannot accept returns or exchanges for:

 

  • Food products (including cheese, cured meats, pantry items, etc.)

  • Supplements and ingestible products

  • Any item that has been opened, used, or is not in its original condition

 


Please double-check your shipping address and order details before placing your order.

 

 

 

If There’s a Problem With Your Order

 


If your order arrives damaged, defective, spoiled, or incorrect, please contact us and we will assist you.


To be eligible for assistance, you must:

 

  1. Contact us within [48/72] hours of delivery, and

  2. Provide:

     

    • Your order number

    • A brief description of the issue

    • Photos of the product and packaging (outer box, inner packaging, labels)

    • If applicable, photos of any damage and the shipping label

     

 

Cancellations & Order Changes

 


We begin processing orders quickly. If you need to cancel or change an order, contact us immediately.

 

  • If your order has not shipped, we may be able to cancel or update it.

  • If your order has already shipped, it cannot be canceled and remains final sale.

 

 

 

 

Shipping Issues, Damages, and Claims

 


If your package arrives damaged:

 

  • Keep all packaging

  • Take clear photos

  • Contact us within [48/72] hours so we can assist with a claim and resolution

 


Contact:

Email: customerservice@daogf.com